This policy explains cancellations and refunds for digital products and consulting services purchased from QS Services.
1. How to request a refund
Email qsservices.id@gmail.com within 7 calendar days of the transaction or first discovery of the problem. Include the customer name, order number, payment date, product or service, reason, and supporting evidence. Never send a PIN, OTP, password, or card details.
2. Eligible digital product cases
A refund may be approved when:
- the same order was paid more than once;
- the file was not delivered, is corrupted, or cannot be accessed and we cannot provide a working replacement within 3 business days after receiving a complete report;
- the delivered product materially differs from its description at purchase; or
- the transaction is confirmed as unauthorised following review with the payment provider.
3. Generally non-refundable digital purchases
After a file has been successfully downloaded or accessed, change-of-mind refunds are generally unavailable. Refunds are also generally unavailable for disclosed compatibility limitations, customer data or usage errors, failure to use required software, project results dependent on assumptions, or licence violations. Mandatory consumer rights remain unaffected.
4. Remedy first
For technical issues, we may first provide a new link, replacement file, installation guidance, or reasonable support. If the remedy does not resolve the issue within the period above, the refund request will be evaluated.
5. Consulting services
- If QS Services cancels and no replacement schedule is agreed, the customer receives a full refund for undelivered services.
- A customer cancellation made at least 24 hours before the appointment may be rescheduled once or submitted for refund.
- A cancellation made less than 24 hours before the appointment, or a no-show, is not automatically refundable and will be assessed according to the circumstances and preparation already performed.
- Where work has begun, any agreed refund may be proportional to the undelivered portion.
6. Review and processing time
We aim to issue a decision within 7 business days after receiving complete information. Approved refunds are returned through the original payment method when supported by Midtrans. Certain methods may require a verified bank transfer. Receipt time depends on the bank or payment provider.
7. Pending, failed, or expired payments
A pending transaction is not yet a successful payment. Failed or expired transactions normally require no refund because funds should not settle to QS Services. If funds were deducted despite an unsuccessful status, contact us and the payment provider with transaction evidence.
8. Misuse and disputes
We may reject requests containing false information, manipulated evidence, product misuse, or licence violations. We will continue to address genuine complaints reasonably and under applicable law.
9. Contact
Email qsservices.id@gmail.com and place the order number in the subject line.