These Terms and Conditions govern access to qsservices.id, purchases of digital products, and bookings of consulting services provided by QS Services. By using the website or completing an order, you agree to these terms.
1. About QS Services
QS Services provides digital products, tools, guides, templates, calculators, and consulting services relating to quantity surveying, cost estimation, and construction. Questions may be submitted through the Contact page or to qsservices.id@gmail.com.
2. Customer information and accounts
You must provide accurate contact and order information and protect your account and download access. We may refuse or cancel an order involving inaccurate information, misuse, suspected fraud, or an unauthorised transaction.
3. Product and service information
We aim to describe features, compatibility, prices, and service scope accurately. Illustrations and sample outputs may vary according to project data, software, product version, and user circumstances. Customers must check suitability and compatibility before purchase.
4. Prices and payment
Prices are shown in Indonesian Rupiah unless stated otherwise. Payments are processed by Midtrans or another provider displayed at checkout. An order is paid only after the payment system reports a successful or settled status. Bank, currency conversion, or customer-provider charges remain the customer’s responsibility.
5. Digital delivery
Digital products are delivered by download link, account page, or email after successful payment. Customers must provide a working email address. If access is not received, contact us with the order number and payment evidence. Links may have time or download limits for security.
6. Digital product licence
Unless a product page states otherwise, purchase grants a limited, non-exclusive, non-transferable licence for the buyer’s personal or internal business use. Products may not be resold, rented, shared, publicly uploaded, copied for another party, or used to create products for resale without written permission from QS Services.
7. Consulting and professional services
Scope, schedule, deliverables, and requirements follow the service page, proposal, or written confirmation. Customers must provide complete and accurate information. A customer cancellation or rescheduling request must be made at least 24 hours before the appointment. Refund terms appear in the Refund Policy.
8. Use of outputs and technical responsibility
QS Services materials, calculators, templates, and consultations are professional aids based on available information. Outputs must be checked against drawings, specifications, site conditions, contracts, standards, and applicable regulations. Final responsibility for design, safety, legality, and execution remains with the project owner and appropriately authorised professionals.
9. Intellectual property
Website content, branding, designs, articles, images, tools, and digital products belong to QS Services or are used with permission. No ownership transfers to the customer except for an expressly stated licence.
10. Prohibited use
- Using the website or products unlawfully.
- Attempting to compromise security, payment systems, accounts, or downloads.
- Using content for fraud, infringement, or harmful activity.
- Distributing digital products without permission.
11. Cancellation and refunds
Cancellations, refunds, payment errors, and defective products are handled under the Refund Policy. Mandatory consumer rights remain unaffected.
12. Privacy
Personal data handling is explained in the Privacy Policy. Sensitive payment credentials are handled by payment providers and are not stored by us in full.
13. Availability and force majeure
We aim to keep services available but do not guarantee uninterrupted access. Delays caused by payment providers, hosting, internet failures, disasters, government action, or events beyond reasonable control will be handled proportionately.
14. Limitation of liability
To the extent permitted by law, QS Services’ liability for an order is limited to the amount paid for the affected product or service. This does not limit rights that cannot lawfully be excluded.
15. Changes
We may update these terms to reflect changes in services, technology, or law. The latest version and effective date will appear here. The terms in force when a transaction was made remain the reference for that transaction.
16. Governing law and complaints
These terms are governed by the laws of the Republic of Indonesia. Complaints will first be addressed through good-faith communication. Email qsservices.id@gmail.com with the order number and issue details.